Terms of service

NEBDN Terms and Conditions Proposal 

Summary of key customer rights

This summary is provided to help users understand their main rights. It does not replace the full Terms below.

• You will be told about the price, access period, renewal terms, and cancellation process before purchasing. 

• You have an initial 14-day cooling-off period, subject to the rules on immediate access to digital content and services. 

·         Where a subscription renews after a trial or after a contract of 12 months or more, you will have any renewal cooling-off period required by law after that renewal takes effect.

• If you sign up online, you will be able to cancel it online. Cancellation will be straightforward and not subject to unnecessary steps. 

• Where a refund is due, it will be made without undue delay and within 14 days, using the original payment method unless agreed otherwise. 

• Nothing in these Terms removes your statutory rights. 

Full Terms and Conditions 

1. Introduction 

These Terms and Conditions (“Terms”) govern your purchase of, registration for, access to and use of NEBDN’s online learning platform, CPD courses, digital learning materials, assessments, certificates, subscriptions and related educational services (“Services”). 

By purchasing, registering for or using the Services, you agree to these Terms. If you are purchasing for someone else, you must ensure that you have authority to do so and that the learner is made aware of these Terms. 

2. About NEBDN 

“NEBDN”, “we”, “us” and “our” means the National Examining Board for Dental Nurses. NEBDN provides qualifications, learning, assessment, CPD and related educational services for dental nurses and the wider dental education community.

Our legal status, registered details, postal address, support email, cancellation route and website details will be provided on our website and/or at the point of purchase.

3. Definitions 

In these Terms, the following words have the meanings set out below: 

• “Course” means any online course, CPD product, refresher course, assessor/IQA course or other learning product provided by NEBDN. 

• “Course Materials” means digital content, documents, videos, assessments, quizzes, resources and other materials made available as part of a Course. 

• “Digital Content” means online content supplied in digital form, including learning modules, videos, downloadable resources and online assessments. 

• “Platform” means the online learning environment through which the Services are accessed. 

• “Subscription” means a paid arrangement giving access to Services for a defined period, which may renew automatically where this is made clear before purchase. 

• “Trial” means a free or discounted introductory subscription period, where offered. 

• “You” and “your” means the individual purchasing, registering for or using the Services. 

4. Consumer Rights Apply to All Users 

NEBDN’s Services are primarily designed for learning, CPD and professional development. As a customer-friendly approach, NEBDN applies consumer-level protections to all individual users, whether the Course is used for professional development, personal learning, returning to practice, CPD or another purpose.

Nothing in these Terms affects statutory rights you may have under applicable law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and, once commenced, the subscription contract rules under the Digital Markets, Competition and Consumers Act 2024 and any related secondary legislation or statutory guidance.

5. Our Services 

We will provide the Services with reasonable care and skill. Course descriptions, fees, access periods, assessment requirements, certificate requirements, subscription terms and renewal terms will be made clear before purchase where applicable. 

We may update or improve Course Materials, platform functionality and learning resources from time to time to maintain accuracy, quality, regulatory relevance, security or user experience. Where a material change significantly affects your access to a Course or Subscription you have purchased, we will take reasonable steps to notify you.

6. Pre-Contract Information 

Before you complete a purchase, we will provide clear, prominent and understandable information about the Services you are buying so that you can make an informed decision before you are bound by the contract. Where applicable, this will include: 

• course or subscription name and description; 

• price, taxes and total cost; 

• payment method and billing frequency; 

• access period or subscription term; 

• whether the subscription renews automatically; 

• any trial or discounted period and what happens when it ends; 

• how to cancel; 

• any initial cooling-off rights and renewal cooling-off rights; 

• any key technical requirements needed to access the Platform or Digital Content. 

·         whether any statutory cooling-off right can be lost or affected if you ask for immediate access to Digital Content during the initial cooling-off period; 

7. Your Responsibilities 

You agree to provide accurate and complete information when registering, purchasing or using the Services. You must keep your contact details up to date so we can provide important information about your Course, account, assessment, certificate, renewal or cancellation rights.

You are responsible for ensuring that you have suitable internet access, equipment, and software to access the Platform and Digital Content. 

8. Account Security and Acceptable Use 

You must keep your login details secure and must not share your account with anyone else unless we have expressly agreed to this in writing. You are responsible for activity carried out using your account.

You must not misuse the Platform or Services. This includes attempting to gain unauthorised access, introducing viruses or harmful code, copying or scraping content, interfering with platform security, sharing content without permission, or using the Services unlawfully. 

9. Course Access Periods 

The access period for each Course will be stated at the point of purchase or enrolment. Unless stated otherwise, access begins when your purchase or registration is confirmed. 

Where a Course has a defined access period, access may expire at the end of that period. We may consider reasonable extension requests, but we are not obliged to grant an extension unless required by law or expressly stated at purchase. 

10. Payments, Fees and Promotions 

You must pay the fees shown at the point of purchase. Fees, payment methods, billing periods, and any taxes will be clearly shown before you complete your purchase. 

We may offer promotions or discounts from time to time. Promotions may be withdrawn or changed, but this will not affect a purchase you have already completed unless the terms of the promotion clearly state otherwise. 

If a payment fails or remains outstanding, we may suspend access to the relevant Services until payment is received. We will act reasonably and will not remove any statutory rights you have. 

11. Subscriptions, Trials and Renewals 

Where a Service is sold as a Subscription, the subscription term, minimum commitment period if any, renewal date, renewal price or how that price will be calculated, billing frequency, cancellation route and any trial terms will be clearly explained before purchase. 

If a Subscription renews automatically, we will make this clear before you purchase and in any required reminder notice. You may cancel future renewals at any time before renewal through the cancellation process provided to you, and we will not restrict cancellation to a narrow cancellation window.

You will not be made liable for a renewal payment before the relevant renewal takes effect. We will not use terms or processes that make cancellation disproportionately difficult.

12. Renewal Reminders and Subscription Notices 

Where required by law, we will send clear reminder notices before a Trial ends or before a Subscription renews, particularly where a renewal follows a trial or a subscription term of 12 months or more. These notices will be sent in sufficient time to allow you to decide whether to continue or cancel before the renewal charge becomes payable. 

Reminders, cooling-off notices, renewal information and end-of-contract notices will be provided in writing on a durable medium, such as email. The purpose of each notice will be immediately apparent, and any prescribed information will be presented clearly and more prominently than any other information given at the same time, as required by law. 

If we are required to inform you about cooling-off rights and fail to do so, the relevant cooling-off period may be extended in accordance with applicable law. This may include an extension until 14 days after we correct the breach by providing the required information in writing on a durable medium, up to a maximum period of 12 months where the law provides for that outcome. 

13. Easy Cancellation and Online Exit 

You may cancel a Subscription at any time to stop future renewals. If you sign up online, you will be able to cancel online through a clear and accessible route. 

The cancellation process will be straightforward and will not include unnecessary barriers, unreasonable delays, excessive steps, avoidable repeat confirmations or requirements that make cancellation disproportionately difficult. We may ask for feedback or make an offer before cancellation, but this will not prevent or unreasonably delay cancellation. 

Cancelling a Subscription stops future renewal charges. It does not automatically refund sums already paid unless you are entitled to a refund under these Terms or applicable laws. 

14. Initial Cooling-Off Period 

You have the right to cancel your purchase within 14 days without giving any reason, unless an exception applies or you have validly asked for immediate access to Digital Content and acknowledged the effect on your cancellation rights. The initial cooling-off period begins on the day after the contract is formed unless different rules apply under consumer law. 

To cancel, you must inform us clearly that you wish to cancel. We will provide contact details and/or a cancellation process on our website, at checkout or in your confirmation information. 

If you cancel within the 14-day cooling-off period and you have not accessed or started the Digital Content or Services, you will receive a full refund. 

15. Renewal Cooling-Off Period 

Where required by applicable subscription law, you will also have a 14-day renewal cooling-off period after a Trial ends and converts into a paid Subscription, or after a Subscription of 12 months or more automatically renews. This right applies after the relevant renewal has taken effect and is separate from your initial cooling-off rights.

During a renewal cooling-off period, you may cancel without penalty. If the Services have not begun or continued after renewal, you will receive a full refund for the relevant renewal payment. If supply has begun or is ongoing, we may deduct only a proportionate amount for the part of the renewed Subscription already supplied, calculated by reference to the total subscription price for the renewed period, where permitted by law.

This clause applies in addition to your initial cooling-off rights. 

16. Digital Content and Immediate Access 

Some Services include Digital Content that may be available immediately after purchase. Before immediate access starts during the initial cooling-off period, we will ask you to give express consent for access to begin and to acknowledge that this may affect your cancellation rights. 

Where the law permits a waiver of the initial cooling-off right for Digital Content, access may begin after your express consent and acknowledgement. Any such waiver applies only to the initial cooling-off right and does not remove any renewal cooling-off rights that apply by law after a trial or after a Subscription of 12 months or more automatically renews. 

If you cancel during a renewal cooling-off period and Digital Content or Services have already been supplied after renewal, any refund will be calculated on a proportionate basis where permitted by law, so that you pay only for the part of the renewed Subscription already supplied. 

For Services that are treated as services rather than Digital Content, if you ask us to begin supplying the Service during the initial cooling-off period and later cancel within that period, we may charge a proportionate amount for the Service supplied before cancellation, where permitted by law.

17. Refunds 

Where a refund is due, we will make the refund without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel, unless a different timeframe is required by law. If returnable goods are ever supplied as part of a mixed product or subscription, any refund may be made within 14 days after we receive the returned goods, where permitted by law. Any proportionate deduction will be calculated fairly by reference to the part of the contract supplied before cancellation. 

Refunds will normally be made using the same payment method used for the original purchase, unless you agree otherwise. 

We will not apply a fixed administration charge for cancellation within an applicable cooling-off period. 

If we fail to comply with a statutory duty relating to subscription information, reminders, cooling-off notices, end-of-contract notices or cancellation rights, you may have additional cancellation and refund remedies under applicable law. Where the law provides a refund remedy for a breach, we will apply that remedy in accordance with the statutory requirements and any applicable safeguards.

18. Transfers 

Course transfers or transfers of access to another person are not permitted unless we agree in writing. If you wish to request a transfer, you should contact us using the published support details. 

We will consider reasonable requests fairly, but we may refuse a transfer where it would affect assessment integrity, certification, account security, regulatory requirements or course administration. 

19. Assessment, Appeals and Certificates 

Where a Course includes an assessment, you must comply with the assessment instructions, integrity rules and deadlines that apply to that Course. 

If you disagree with an assessment outcome or believe that an assessment process has not been followed properly, you may use the relevant NEBDN appeals or complaints procedure. 

Certificates or records of completion may be withheld where required information is missing, assessment requirements have not been met, or fees remain unpaid, provided we act fairly and in accordance with applicable law.

20. Intellectual Property 

All intellectual property rights in the Course Materials, Digital Content, Platform design, branding and resources are owned by or licensed to NEBDN unless stated otherwise. 

You may use the Course Materials for your own learning only. You must not copy, reproduce, publish, share, sell, adapt, upload, distribute or commercially exploit the Course Materials without our prior written permission. 

21. Third-Party Services 

We may use third-party providers to support payment processing, hosting, learning technology, email communications, analytics, or other operational services. 

Third-party services may have their own terms and privacy notices. We are not responsible for third-party services except where required by law, but we will take reasonable care in selecting providers that support the delivery of our Services. 

22. Availability and Maintenance 

We will take reasonable steps to keep the Platform and Services available. However, we do not guarantee uninterrupted or error-free access. 

Access may be affected by planned maintenance, urgent security work, technical issues, internet failures, system upgrades or events outside our reasonable control. Where practical, we will give notice of planned maintenance that may materially affect access. 

23. Data Protection and Privacy 

We will process personal data in accordance with applicable data protection law and our Privacy Notice. Our Privacy Notice explains what personal data we collect, how we use it, who we share it with, how long we keep it and your rights. 

You must ensure that any personal data you provide to us is accurate and that you have permission to provide personal data about anyone else, where relevant. 

24. Liability 

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot legally be excluded or limited. 

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable. 

The Services are provided for learning and professional development purposes. We do not guarantee any employment, registration, assessment, regulatory or career outcome unless expressly stated in writing. 

25. Suspension and Termination 

We may suspend or terminate access to the Services if you materially breach these Terms, misuse the Platform, fail to pay fees when due, compromise assessment integrity, or use the Services unlawfully. 

Where reasonable and appropriate, we will give you an opportunity to resolve the issue before access is suspended or terminated. 

26. Changes to These Terms 

We may update these Terms from time to time to reflect changes in law, regulation, technology, payment methods, platform functionality, course delivery, or business needs. 

Where a change materially affects your rights or an existing purchase, we will take reasonable steps to notify you in advance where practicable. The version of the Terms that applies at the time of purchase will normally apply to that purchase unless a change is required by law or is beneficial to you.

27. International Users 

If you access or purchase our Services from outside the United Kingdom, you agree that these Terms will apply to your use of the Services. However, you may also have additional rights under the laws of your country of residence. 

Nothing in these Terms is intended to exclude, limit or override any mandatory consumer protection rights that apply to you under applicable local laws. Where such laws apply and provide you with greater protection than these Terms, those laws will take precedence to the extent required. 

We aim to provide our Services in a manner consistent with applicable consumer protection legislation in the jurisdictions in which we actively offer our Services. By purchasing from us, you confirm that it is lawful to do so in your jurisdiction. 

To the fullest extent permitted by law, these Terms are governed by the laws of England and Wales. However, if you are based outside England and Wales, you may also be entitled to bring legal proceedings in your local courts in accordance with applicable law.

We reserve the right to limit or refuse the availability of Services in any jurisdiction where it would be unlawful or impractical to do so. 

28. Complaints and Contact 

If you have a question, complaint, or cancellation request, please contact us using the support details provided on our website and/or in your purchase confirmation. 

We will aim to respond within a reasonable time. Nothing in this clause affects any statutory rights or remedies you may have. 

29. General Legal Terms 

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply. 

If we do not enforce a right immediately, this does not mean we have waived that right. 

These Terms are governed by the laws of England and Wales, subject to any mandatory local consumer protection rights that may apply.

If you are based in Scotland or Northern Ireland, you may also bring legal proceedings in the courts of your local jurisdiction, and nothing in these Terms limits any rights you may have under applicable local consumer laws. 

 

 

Internal publication checklist

·         Insert NEBDN’s legal status, registered address and any company/charity numbers that should appear externally. 

·         Insert live support email, cancellation route and complaints route. 

 

·         Link to NEBDN’s Privacy Notice and any relevant appeals/complaints policies. 

 

 

·         Confirm the exact products that are subscriptions, one-off digital courses, bundled products or mixed products. 

 

·         Confirm the exact products that are subscriptions, one-off digital courses, bundled products, services, digital content or mixed products, because refund treatment may differ by category. 

 

 

·         Build renewal reminder emails and end-of-contract/cooling-off notices into Shopify or the relevant platform workflow.

 

·         Legal review before publication, especially once final secondary legislation and guidance are issued and before the anticipated commencement of the new subscription regime. 

 

 

·         Review renewal reminder timings, notice content and cancellation workflows against the final secondary legislation and official guidance before the anticipated spring 2027 commencement date.